The right to public documents is a basic right of free and democratic state and one among indicators of the transparency and accountability level towards its citizens, civil society, media, etc.

Free flow of information increases citizens’ trust in public institutions as well as broadens communication within institutions itself thus enabling in this way public administration to be more efficient in service provision.

In principle all public documents are accessible to the public. But, as exception, there is some public and personal information that is protected. Whenever assessment or exceptions are determined, that should be done in compliance with the law.

Law on Access to Public Documents (LAPD) obliges the Ombudsperson’s Institution to respond to the request for access to public documents as well as to handle complaints for rejection or lack of respond by any public institution to such requests.

OI encourages every person, even through requesting access to official documents, to become a part of public life of the country. Accordingly, citizens, civil society, media and others could be responsible and accountable part for strengthening of democracy, transparency, accountability and establishment of rule of law state.

Request for access to public documents in OI can be addressed to:

Petrit Çollaku

e-mail: [email protected]

tel.: +383 (0) 44 140 491